Delivery:
Delivery in Ukraine is carried out using the company “Nova Poshta”, delivery to other countries is discussed individually.
Delivery services are paid by the recipient, according to the courier service tariffs.
Be sure to check the integrity of the goods at the time of receipt.
Shipment at own expense is carried out in a partner institution at the address Poltava, st. Gagarina, 1a, tea-hookah “Кипяток”.
Payment:
– Cash on delivery upon receipt at New Mail.
Warranty and Refund:
We urge you to beware of gray dealers and resellers! By purchasing goods from them, you may not receive its complete set and the absence of any warranty.
According to the Law of Ukraine “On Protection of Consumer Rights”, exchange and return is possible up to 14 days from the date of delivery of the order to the client. A prerequisite for the exchange and return is that the product has all the accompanying documents, was not in use, fully equipped, and the integrity of the packaging is not broken. In case of exchange or refund, the shipping cost is paid by the client. If you wish to make an exchange or return of goods, you must contact us by phone within 14 days from the receipt of the order. Money is returned after the return receipt of the goods by our manager and confirmation of the integrity of the packaging, all components and the initial condition of the goods that were not in use.