Delivery and payment:

Delivery of the order is carried out only after 100% payment of the product cost and after confirmation of payment receipt by our manager.

Delivery:

From the moment you place your order on the website, the dispatch period is up to 2 working days.

Orders placed after 16:00 will be shipped the next day.

Delivery within Ukraine is carried out by the company “Nova Poshta.”

Delivery services are paid by the recipient according to the courier service tariffs.

After shipment, you will be informed via SMS with the tracking number.

Be sure to check the condition of the product when receiving it at the office or upon delivery by the courier. In case of damage, please fill out an act, which is necessary to receive insurance and a refund or product replacement.

Self-pickup is available at the “Kipyatok” establishment at: Poltava, 1a Derzhavnogo Prapora St.

International delivery:

We ship orders to any country in the world (except Russia and Belarus). After placing your order, we will select the most advantageous delivery method for the customer and send the calculation via a convenient messenger – Viber/Telegram/WhatsApp to the phone number you provide.

Estimated delivery time: Europe – 7-10 days, USA – 14 days.

Additional customs fees are paid by the buyer! Please check the details of your local legislation to ensure it doesn’t become a surprise.

• Be sure to check the product’s integrity upon receipt. The carrier is responsible for the product’s safety!

Payment:

Orders within Ukraine are paid exclusively in UAH to the settlement account.

International orders are calculated in USD or EUR (you can switch the currency in the upper right corner of the website) and paid via an electronic payment system (arranged individually).

  • The cash-on-delivery service at “Nova Poshta” is temporarily unavailable.

Warranty and Refund:

We strongly advise against purchasing from “gray” dealers and resellers! Buying from them, you may receive incomplete sets and lack of any warranty.

According to the Ukrainian Law “On Consumer Protection,” exchanges and returns are possible within 14 days from the receipt of the order. A mandatory condition for exchange or return is that the product must have all accompanying documents, be unused, fully complete, and the packaging must remain intact.

In the case of an exchange or return, the customer pays for the delivery cost. If you wish to exchange or return the product, you need to contact us within 14 days of receiving the order by phone. The refund will be made after the return of the product to our manager and confirmation of the integrity of the packaging, all components, and the initial condition of the product, which was unused.

The main products of the KARMA HOOKAH company (shaft, mouthpiece, plate) come with a 1-year warranty, and all wooden elements are covered for 6 months. After the warranty period ends, you can always contact us for consultation and assistance.